Happy National Zookeeper Week!
I’ll admit, I’m feeling a little spicy about it this year (well, every year) because zoos use the celebration for lots of positive facility PR, yet staff don’t often get the support and respect that is claimed in those posts.
So I want to share this great article written by a zoo industry consulting group last year looking at the reality of what happens when a workforce ends up conflicted between their passion (zoos and animals) and pragmatism (paying rent, existing in a capitalist society). They assessed AZA compensation rates by region against things such as a living wage and rental rates in the area. (All text formatting within quotes, such as bold and italics, is original to the article text.)
I cannot give the Canopy Group enough support for the way they framed this research:
“By observing the economics of keeper compensation, it’s no secret that keepers land on the lower end of the wage spectrum. Like all other wages and salaries, the market value of keeper compensation is driven by several economic factors – including the size of the labor pool, the rigor and danger of the work, the technical ability required, and the educational requirements. However, there is one factor that artificially lowers the market value of keeper compensation more than any other: passion.
In this article, we’ll take a look at why passion lowers the market value of animal care worker wages. More importantly, we’ll consider many factors that have emerged in recent years that are making people reevaluate the value of following their passion – a trend contributing to The Great Resignation, especially as it applies to zoos, aquariums, and similar organizations. (…)
The argument here is passion versus pragmatism: the unknown versus the sure thing. It is a decision all zookeepers and animal care technicians have made. Working with animals is immensely rewarding, but this passion is also very popular. This, historically, has meant that the keeper candidate pool is very large. Therefore, if the wage is livable and working conditions are reasonable, the pool should remain large. In a very real sense, a passion for animals drives down the market value of keeper compensation. Anyone who has been through an Economics 101 course will recognize this as a fundamental market principle: supply vs. demand.
However, many zoos and aquariums are having a more difficult time filling positions than normal and have started to see higher turnover rates in recent years. This begs the question – is the current keeper wage too low?”
Their findings?
Here’s their graph of “the median wage of keepers from organizations in different AZA-defined regions” from an AZA survey done in 2021. (Median is the type of average that looks at the middle of a data set’s range).
The median wage for AZA keepers in the South/Southeast was just over $15/hr at the low end, and the median wage for AZA keepers in the Far West / PNW was a little under $26/hr. That’s pretty dang low everywhere, especially when you factor in the increased cost of living in places like the West Coast. Also consider that looking at the median wage doesn’t mean this reflects just entry-level compensation - this data indicates the the compensation middle for all keeper positions, including people who have built their careers as keepers in those places long-term.
Then, they compared those wages to the “living wage” in each region - which they defined as “a calculation of what it takes to live in a particular area, without any other income. A living wage calculation takes into consideration how many earners are in a household, how many children are being supported, etc. The living wage includes the costs of all the basic items a household needs to be self-sufficient.”
“If you receive a wage for a job that is below the living wage, then you are essentially taking a negative net income. This is unsustainable for the long term, and essentially defines where wages start to exploit passion.”
Here’s a figure they provided using the MIT Living Wage Calculator showing the average living wage for each of the AZA regions. The chart on the left shows the living wage for a single person with no kids; the second, for two parents with two incomes and one child to support.
“By comparing the two graphs [to the earlier graph of the AZA median compensation rates], we find that median wages in the Southeast/South and Southwest regions are lower than the living wage for each household configuration in those regions. In other words, if you are a single person household or part of a two-income household raising 1 child in the South, a starting keeper salary will likely leave you with a negative net income. While many people work at this level, it increases the risk of accumulating debt, lowers a person’s ability to afford a home, set a much later retirement age, and can lead to many other negative, long-term effects.”
Big yikes, right?
Next, they looked at living wage vs. compensation for single parents.
“The single-parent living wage exceeds the average keeper wage in all AZA regions. In fact, the living wage required as a single parent is double the average AZA keeper wage in some regions.”
And then they did housing, specifically, being able to purchase a home.
“In many places, even a two-income household at an average keeper salary would not purchase a mid-level home. This means that keepers have to wait far longer than their peers to purchase a home. While paying rent in the meantime, this rent will account for a larger portion of their income than their peers. All in, these effects can set hopeful homeowners back years or decades.”
Canopy’s conclusion was something anyone involved in the field knew was coming.
“Companies like Chipotle, McDonalds, Best Buy, FedEx, Home Depot, Publix, and Walmart are all offering similar starting wages near starting keeper wages – plus many fringe benefits (like tuition reimbursement) and ample advancement opportunities. Many potential keepers in younger generations are putting their passion on the shelf so they can meet basic standard-of-living concerns.
To attract and retain quality candidates, an organization must consider the journey each new employee would have to make over their career. If the journey is fraught with massive debt, decreased disposable income, and limited career opportunities, then you are limiting your potential candidate pool to the small group of people who have decided that following their passion is worth significant lifelong financial hardship. There are many potential candidates out there willing to sacrifice and arm and leg for animals and conservation, but they wouldn’t dare jeopardize the financial future of their dependents and families.”
This is something I’ve heard about for years, and seen first hand. The low average wage at zoological facilities has been damaging their ability to hire and retain skilled staff for as long as I’ve been involved in the industry. I know so many zookeepers who still have roommates into their 30’s, or work multiple jobs, just to be able to make ends meet.
There’s a mythology about zookeeping jobs, a narrative that seeps into the field and actively exploits people’s passion for the job: it tells people that they’re so lucky to be able to work with these rare and cool animals; that they’re greedy and ungrateful when they ask for more compensation because they’re privileged to get to have the job at all. It says that most people would give anything to have these opportunities, so current zookeepers are interchangable and easily replaceable. Ask for too much? Push for a living wage? There’s always someone willing to take your spot. Not all facilities perpetuate this mentality - some places do treat their staff well without intentionally manipulating them to stay them in unsustainable jobs, and there can be legitimate financial reasons that limit staff compensation (mostly at smaller facilities, afaik) - but it’s a reality in the field.
For a long time, this type of mentality towards staff was sustainable. There really were always more people wanting to work in the field. But now, after three years of pandemic stressors and inflation, it’s starting to be a problem. A lot of staff left during the last few years, and facilities are having a really hard time hiring people and retaining them for any duration. I think a large part of that is low compensation rates. People are prioritizing long-term financial stability and recognizing when their passion is being exploited.
When I first started on tumblr back in 2011, there was a whole group of us within the United States who were baby zookeepers or volunteering as industry hopefuls. We all became friends, and I’ve stayed in touch with, or at least aware of, most of them as their careers progressed. Of the 10-15 or so people in that cohort? I can think of three who are still employed in the zoo industry. Everyone else has moved on into other fields - often with great grief over the loss - because of the extreme emotional labor, the physical exhaustion, and the lack of appropriate compensation.
But I guess that annual pizza party, being featured on social media, and maybe getting additional snacks all week makes up for it all?
